Terms & Conditions

Payment Terms

We accept the following methods of payment: American Express, MasterCard, and Visa. All prices are subject to change without notice.

Orders

Minimum order is $200.00. Orders are accepted via phone, fax, or email. Our fax is available 24 hours a day for your convenience.

Back Orders

In some cases items that have been ordered together may be delivered separately. Products not received with your initial order are considered a back order.

Shipping Rates And Handling Information

All orders are shipped Federal Express Ground unless other arrangements are made.

Rush Delivery is available for an additional charge. Shipping charges for Hawaii, Alaska and Canada and International orders will be determined at time of shipping. Delivery time is approximately 7-10 days from receipt of order.

Returns

All claims must be made within 15 days of receipt of merchandise. Email us at who@vinoswinecharms.com or call us at (480) 922-4304. Failure to do so will constitute full acceptance of the order. All refunds are made by check, less shipping and a 20% restocking fee within seven days of the receipt of returned merchandise.

A return authorization number must accompany all returned merchandise. Unauthorized returns will be refused and returned freight collect.

Please report any damages to customer service immediately.

Product

All WHO! International Designs products are handmade. Because of this, all dimensions are approximate and slight variations are characteristic of handmade products.

Customer Service hours are Monday - Friday 9:00am to 5:00pm MST (480) 922-4304. Our fax is available 24 hours a day at (480) 922-3983.

E-mail: info@whogifts.com

Our gifts are great, but they can get better! All of our products can be custom ordered, just let us know what you're thinking and we'll make it happen!

Call us for your ASI needs... we are a distributor! asi